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Are you struggling to retain customers or facing challenges in delivering exceptional customer service? 

Do you find that your customer relations team is constantly dealing with the same issues without seeing any real improvement? 

You’re not alone. 

In today’s competitive market, customer satisfaction is more critical than ever. It’s no longer enough to provide a good product or service; you must also ensure that your customers feel valued and supported at every step of their journey.

Are your customer service efforts falling short? Here are some common challenges you might be facing:

High customer churn rates:

• Despite your best efforts, customers are leaving, and you don't know why.

Inconsistent customer experiences:

• Your team struggles to provide a consistent experience across all touchpoints.

Lack of proactive engagement:

• You’re always putting out fires instead of preventing them.

Limited understanding of customer needs:

• Your team doesn’t have the tools or knowledge to anticipate what customers want.

Low team morale and productivity:

• Your team is overwhelmed and frustrated, leading to low job satisfaction and productivity.

Why Customer Success Matter in Businesses Today

Research shows that 86% of buyers are willing to pay more for a great customer experience, but 32% will walk away from a brand they love after just one bad experience. These statistics underscore the importance of investing in customer success. It’s not just about resolving issues—it’s about proactively ensuring that your customers achieve their desired outcomes and feel satisfied with your brand.

For customer service and customer relations professionals, understanding the principles of customer success can mean the difference between frustrated customers and loyal advocates. For business owners and HR professionals, it’s essential to equip your team with the right skills and mindset to reduce churn and increase customer retention.

Our Customer Success training is designed to tackle these issues head-on. You’ll learn actionable strategies to improve customer satisfaction, increase retention, and drive business growth.

Register Now

What You’ll Gain from this Value-Packed Training

Proven strategies to reduce churn and increase customer retention.

Tools to create a seamless customer experience across all touchpoints.

Techniques for proactive customer engagement, allowing you to anticipate needs and exceed expectations.

Deep insights into customer behavior and how to leverage data to personalize your service.

Boosted productivity and morale for your team, equipping them with the skills to succeed and feel confident in their roles.

You will get a certificate of Achievement after the training.

About Us!

At Customer Passion Points Limited (CPPL), we are dedicated to empowering professionals and organizations with the skills they need to thrive. Our training programs, led by industry experts, are designed to deliver practical, actionable knowledge that leads to measurable success.

We are licensed by The Nigerian Communications Commission (NCC) and The Nigerian Institute of Training and Development (NITAD) to offer training programs.

What Past Participants Are Saying:

In our last training we were able to breakdown everything from ‘The Hidden Value in Complaints’ to ‘The Steps to Transforming Complaints into Strategic Advantages’.

Below were the feedbacks we got from the participants.

‘It’s worth the time listening’

‘It’s one of the most insightful trainings I’ve been privileged to attend’

‘Very educative and insightful’

‘I will regard this training as transformation, self organizational development’

‘If you want business expansion and growth, you need to be in this class’

‘Training was insightful and relate so much to areas where I needed to do more’

‘Direct and insightful’

when it comes to selling, Working smart is better than working hard…

Are you tired of watching potential sales slip through your fingers on WhatsApp?

Whether you’re a WhatsApp vendor, Instagram vendor, e-commerce entrepreneur, or small business owner, you deserve to see your hard work translate into tangible results.

It’s time to take control and turn those missed opportunities into success stories with our proven strategies!

Join the training Now!

Why Are You Losing Sales?

• Unengaging Content: Are your messages failing to captivate your audience?
• Weak Offers: Are potential customers ignoring your promotions?
• Costly Mistakes: Are you making common errors that turn customers away?
• Lack of Guidance: Do you feel overwhelmed without proper mentorship and support?

Transform Your Business with Our Training:

• WhatsApp Marketing Strategies: Learn the secrets to effective WhatsApp marketing that drives sales and engagement.
• Create Compelling Content: Master the art of crafting content that grabs attention and motivates customers to take action.
• Irresistible Offers: Develop offers that your customers can't refuse, making it hard for them not to buy your products.
• Avoid Common Pitfalls: Identify and correct the mistakes that are costing you sales and customers every day.

Join the training Now!

We Offer Premium:

• Proven Success: Our strategies have consistently helped vendors like you improve their sales and achieve sold-out products.
• Expert Mentorship: Receive personalized mentorship and supervision from experienced professionals who understand your challenges.
• Community Support: Gain access to a community of like-minded entrepreneurs for support, motivation, and shared success stories.
• Free Marketing Resources: Enhance your learning with valuable marketing resources at no additional cost.

Join Our Training on WhatsApp Now!

Would you like to turn things around? Join the training on WhatsApp today to learn more and secure your spot in our exclusive training program. Don’t wait—your path to increased sales and success starts here!

What do you think is the number one thing that stands between most people and living their dreams?

FREE LIVE
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With Olabode  Durosinmi

Guest Speaker: Ronald Nzimora

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Learn How to Create New Income Streams

Take a moment to think about it. Is it lack of opportunities? Is it fear of failure? Or maybe it’s simply not knowing the right steps to take. Whatever it is, there’s a gap—a gap between where you are now (Point A) and where you want to be (Point B). For many, this gap feels impossible to cross. But what if you had a roadmap? What if you could learn how to create income streams that would not only bridge that gap but also put you on the path to living the life you’ve always dreamed of?

This exclusive webinar is designed to help you take control of your financial future by exploring new and exciting ways to build income streams. You’ll discover the strategies that successful entrepreneurs use to create multiple sources of income, allowing them to achieve their dreams and live life on their own terms. The best part? These strategies are accessible to you, no matter where you’re starting from.

The Journey from Point A to Point B

Imagine yourself at Point A. You’re working hard, doing everything you can to make ends meet, but it feels like you’re stuck. Maybe you’re in a job that doesn’t fulfill you, or perhaps your business isn’t growing the way you’d hoped. To be honest, it's not your fault, the economy is hard enough, your income is barely enough and you know there’s more out there for you. This is evident in the fact that people who don't know as much as you are living large and you envy them. You just wish it could be you, but the path forward seems unclear.

Now, imagine Point B—a place where you’re not just surviving but thriving. You have multiple income streams, each one adding to your financial security. You’re doing work that you love, work that doesn’t just pay the bills but also brings you satisfaction and fulfillment. You have the freedom to spend your time the way you want, whether that’s traveling, pursuing a passion, or spending more time with family.

So, how do you get from Point A to Point B? The answer lies in learning how to create and manage multiple income streams—especially those that can grow over time and provide you with ongoing financial benefits.

Building Residual Income

Residual income, also known as passive income, is income that continues to flow in even after the initial effort has been made. This type of income is key to achieving financial freedom because it doesn’t rely on trading your time for money. Instead, you create systems, products, or services that continue to generate revenue long after they’re set up.

In this webinar, you’ll learn about several ways to build residual income, including:

E-commerce and Online Sales: Discover how to create an online store or sell digital products that continue to bring in revenue even when you’re not actively working. Whether it’s selling products on platforms like Amazon or creating your own digital course, e-commerce offers countless opportunities to generate residual income.

Affiliate Marketing: Learn how to promote other people’s products and earn a commission for every sale made through your referral. With the right approach, affiliate marketing can become a significant source of passive income.

Content Creation: Explore how creating valuable content, such as blogs, videos, or podcasts, can attract an audience and generate income through advertising, sponsorships, or membership sites.

Investment Strategies: Get insights into how investing in stocks, real estate, or other assets can provide ongoing income through dividends, rental income, or appreciation in value.

Digital Products: Understand how to create digital products like eBooks, software, or online courses that can be sold over and over again without additional work on your part.

Multilevel Marketing (MLM): Join a network marketing company where you can earn residual income not only from your sales but also from the sales of others you bring into the business. MLM can be a powerful way to generate ongoing income if done correctly.

Why You Should Attend This Webinar

This webinar is more than just an information session—it’s a roadmap to your future. Ronald Nzimora, a seasoned entrepreneur who has achieved remarkable success, will guide you through the process of identifying and building income streams that align with your goals and passions. Ronald’s strategies have helped countless others achieve their financial dreams, and now he’s ready to share them with you.

By the end of this webinar, you’ll have a clear understanding of the different ways to build residual income, along with practical steps you can take immediately to start your journey from Point A to Point B.

Opportunities like this don’t come around every day. This webinar is your chance to learn from someone who has walked the path you want to take and come out on the other side successful. You finally have the opportunity to have someone hold you by the hand and led you to the promised Land. But you need to act quickly—spots are limited, and they’re filling up fast.

If you’re ready to stop dreaming and start doing, then this webinar is for you. Don’t let this opportunity pass you by. Click the button below to reserve your spot, and take the first step toward building the income streams that will help you achieve your dreams.

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*Important Note:  due to technical restrictions the available places on this webinar

are strictly limited! Reserve your spot now and sign in to the webinar early to ensure your participation.

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